Shipping policy

Shipping & Delivery Policy

Effective Date: September 2026

Location: South Africa

At Sculpt Lab, we aim to get your home gym equipment and digital workout tools delivered as fast and smoothly as possible across South Africa. Below you will find full details regarding our shipping times, courier partners, and tracking procedures.

1. Order Processing Times

Processing Window: All physical orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.

Order Cut-Off Time: Orders placed before 12:00 PM (CAT) on a business day will begin processing the same day.

Digital Items: Access to bundled digital workout plans, progress trackers, and Checkers grocery guides is delivered instantly via email upon payment confirmation.

2. South Africa Shipping Rates & Delivery Estimates

We partner with reliable local courier services (including The Courier Guy and Aramex) to ensure safe doorstep delivery across South Africa.

Note: Delivery times are estimates and may occasionally be subject to minor courier delays during peak sale periods or extreme weather events.

3. Order Tracking

Once your order has been dispatched, you will receive a Shipping Confirmation Email containing your tracking number and a direct tracking link.

You can track the real-time status of your parcel directly on our courier partner's portal using your waybill number.

Please allow up to 24 hours for the tracking information to update on the courier’s system after receiving your tracking code.

4. Delivery Address & Successful Handover

Physical Street Addresses Only: Our couriers deliver directly to your door (residential or business addresses). We cannot deliver to P.O. Boxes.

Recipient Availability: Please ensure someone is available at the provided delivery address during business hours (8:00 AM – 5:00 PM) to receive and sign for the package.

Address Changes: If you need to change your delivery address, please email us immediately at sculptlabss@gmail.com within 2 hours of placing your order. Once an order has been dispatched with the courier, address changes may incur additional re-routing fees.

5. Damaged, Lost, or Missing Packages

Damaged in Transit: If your package arrives visibly damaged or tampered with, please take photos before opening it and contact us within 48 hours at sculptlabss@gmail.com so we can resolve it with the courier and send a replacement.

Delayed / Lost Packages: If your tracking link shows no movement for more than 5 business days, reach out to our team with your order number, and we will open a priority trace with the courier.

For any questions regarding your delivery or shipping status, please reach out to us:

Email: sculptlabss@gmail.com

Website: sculpt-lab.co.za