Refund policy

Return & Refund Policy

Effective Date: September 2026

Location: South Africa

At Sculpt Lab, we stand behind the quality of our home fitness gear and digital training tools. If you are not entirely satisfied with your purchase, we are here to help you resolve the issue quickly and fairly.

1. 30-Day Return Window (Physical Products)

We offer a 30-day return policy on physical hardware (such as the Sculpt Lab Resistance Bar, bands, handles, and door anchors).

To be eligible for a return:

Your item must be requested for return within 30 days of receiving your package.

The equipment must be in its original condition, unused, unwashed, and in its original packaging.

Proof of purchase (order number or email receipt) is required.

2. Digital Products Policy (Workout Plans & Meal Trackers)

Because our customized workout plans, progress trackers, and Checkers grocery guides are delivered digitally immediately upon purchase:

Digital-Only Purchases: Digital guides and downloadable plans are non-refundable once accessed or downloaded.

Bundled Products: If your digital plan was included as a free bonus with your physical Pilates/Resistance Bar order, returning the physical equipment will result in the loss of access to associated digital portals or updates.

3. How to Initiate a Return

1. Contact our support team at sculptlabss@gmail.com with your order number and the reason for your return.

2. If your return is accepted, our team will provide you with the return address details and instructions on how to package your shipment.

3. Items sent back to us without prior authorization will not be accepted.

4. Shipping & Return Delivery Costs

Change of Mind / Standard Returns: The customer is responsible for covering the courier costs associated with returning the item to our warehouse. We recommend using a trackable courier service (e.g., Courier Guy, Aramex) as we cannot be held responsible for lost return shipments.

Original Shipping Fees: Initial delivery fees paid at checkout are non-refundable.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your resistance bar, bands, or door anchor arrive damaged, defective, or if you received the wrong item:

Email us within 48 hours of delivery at sculptlabss@gmail.com with photos or a short video demonstrating the defect or damage.

If confirmed defective, we will arrange a replacement or issue a full refund at zero extra courier cost to you.

6. Refunds & Processing

Once we receive and inspect your returned hardware, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method.

Refunds typically take 3 to 7 business days to reflect in your South African bank account, depending on your financial institution.

7. Cancellations

If you wish to cancel an order, please notify us within 2 hours of placing it. Once an order has been dispatched with our courier partner, it cannot be canceled and must follow our standard return process.

For any questions regarding returns, exchanges, or refunds, please reach out to us:

Email: sculptlabss@gmail.com

Website: sculpt-lab.co.za